It's difficult to stay calm when you can't get hold of anyone who will explain to you what the state of play is, or the rules of the game. It has been very difficult to get through to anyone at IVF Wales on the phone, as well. There is a call queuing system but sometimes when you get to the front, you are sent back to the start again.
I expect this is fairly normal NHS stuff. We're lucky enough never to have dealt with it before.
The problem is that one wants to be proactive and keep pursuing the matter. But each chase and each phone call raises the stress levels, which is not to be recommended. My aim is to keep myself as calm as possible, and continue to enjoy my life. Calling monthly is our current battle plan. We'll see how we go....
